Food Orders
Due to the perishable nature of food products, food items cannot be returned once prepared or delivered.
Refund Eligibility
Refunds may be issued in the following circumstances:
- Incorrect food items were delivered
- Food was significantly damaged during delivery
- An order was charged but not fulfilled
- A confirmed reservation was canceled by the restaurant
Customer Complaints
Any complaint regarding food quality or service must be reported within 24 hours of receiving the order.
Refund Process
Approved refunds will be processed within 7–14 business days and will be credited back to the original payment method used for the transaction (such as the credit card, debit card, or other payment method used at the time of purchase). Refunds will not be issued in cash or transferred to a different account.
Reservation Deposits
Where applicable, the following conditions apply to reservation deposits:
- Deposits canceled more than 48 hours before the reservation date may qualify for a full refund.
- Deposits canceled within 48 hours of the reservation may be non-refundable.
Force Majeure
Refunds may not be available for disruptions caused by events beyond our reasonable control, including natural disasters, government restrictions, or transportation interruptions.